Ten AV Privacy Policy

Your privacy matters

This privacy policy sets out how we use and protect any information that you provide us when you visit our website.

The Elucidation Network Ltd (T/A TEN Audio Visual) is dedicated to ensuring that your privacy is protected, now and forever. Any information that is provided to us when using this website will only be used in accordance with this privacy policy.

This privacy policy is effective from 20th May 2018 and may be updated from time to time. Changes will simply be made by updating this page, therefore please check this page on occasion to ensure that you are happy with our policy.

Information that we may collect from our website includes;

  • Name;
  • Company name (if applicable);
  • Email address;
  • Telephone number.

Your data is safe

We will never pass on your details to anyone outside of TEN Audio Visual unless we have permission from you to do so (for example, to a supplier when purchasing a maintenance/assurance product for you). We do not sell, distribute or lease your personal information to any third parties, other than that as described previously.

We take responsible measures to ensure that your information is secured within our business by putting in place appropriate procedures to safeguard your sensitive information.

This information is collected so that we can provide an excellent service to you, as well as for internal record keeping. We may also use information you give us to improve our services, products or marketing. We currently do not send promotional emails, however from time to time, we may use your information to contact you to obtain feedback about our products and services.

How we use cookies

Cookies are small files that ask permission to be placed on your computer’s hard drive. Cookies help to analyse web traffic and trends, which allows web applications to tailor what you see on a web page, such as adverts.

We use cookies to monitor traffic on our website, which enables us to analyse this data to improve our website. Beside the information you choose to provide us, a cookie does not give us any access to your computer or any other information about you.

External links

Whilst our website may contain external links to other websites, please note that we have no control over other websites, which means that your details will be in conjunction with their own privacy policy. We advise you to look at their privacy statement as we are unable to take any responsibility for the protection of your data whilst on other websites.

You are welcome to request details of personal information that we hold about you under the Data Protection Act 1998. Please use the contact form to do so.


Under the Disability Discrimination Act (DDA), we are committed to ensuring that our website is fully accessible to people who have visual, motor, hearing or cognitive impairments. We use a variety of methods to ensure that our website is accessible to viewers with impairments;

  • All images have an alternative text description;
  • Using heading markups (e.g. Main headings <H1>, sub-headings <H2>), we ensure that every page is easy to navigate and read;
  • Text is written in plain English (U.K);
  • Our site can be viewed responsively across mobiles, tablets and dekstops.

We welcome feedback from our audience; please get in touch if you have a question or suggestion.

If you wish to discuss any of the points mentioned in the above policy please contact us.
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