Maintenance from TenAV

At TenAV we go way beyond the traditional AV/UC provider and offer you a true partnership which lasts well beyond the simple concept of hardware supply. We do this by taking much wider view of your requirements both now and in the future, guiding you through an ever-changing technology landscape.

Your AV and Unified Collaboration equipment will likely be central to your Agile working Environment and so it deserves to be treated as a mission critical facility.  To support your AV estate, TenAV have developed a flexible three component support structure which places you and your AV at the centre. The three components of the support structure are: Proactive Maintenance and Support, Reactive Maintenance and Support, and Planned Lifecycle and Upgrades.

Proactive Maintenance and Support

From our Help Desk we offer a raft of proactive support measures to help ensure your AV estate is performing optimally and if a problem does develop, we can respond quickly – often before any users are even aware there is a potential issue.

Remote monitoring and reporting

We canprovide remote monitoring and reporting on most AV hardware; we can even monitorthe air quality in your rooms and report back to you.  The advantages of these services include:
  • Proactive Maintenance
  • Security incident response
  • Rapid Problem Solution
  • Automated Maintenance
  • Customisable alerts
  • Detailed reporting of:
    Room usage and high-water alerts 
    Minutes of UC calling
    Air Quality

Pre-Planned maintenance

Like all critical equipment, we recommend that planned servicing is carried out on your AV equipment. Health checks can be built in to your support package at regular intervals (usually every 6 or 12 months) which provide:
  • Servicing and cleaning of filters
  • Full functionality check
  • Firmware updates
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Reactive Maintenance and Support

Reactive maintenance is handled, in the fist instance, by our help desk who have several online support tools they can access to try and resolve your issue immediately.  We aim to respond to all support requests within ONE HOUR, this will usually be a return call from a technical member of staff.  

Engineering response

If an engineer is required onsite the SLA will vary according to your contract, but will most likely be one of the following:
  • 4 working hours
  • 8 working ours / next business day
  • 3 business days

Rapid onsite AV response (roar)

As most issues can be resolved by an engineer on a single visit to site, TenAV are launching this summer a unique service in the; our Service Engineers will use motorcycles to get through the traffic and respond to you quickly.  In this way we can genuinely offer as little as 4 working hours SLA*, but in most cases will be with you in less than two hours.
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Planned Lifecycle and Upgrades

Over the past two years the rate at which hardware (and software features) have been developed and released has risen steadily.  In the new agile working environment, companies must develop a strategy for deploying and updating the collaboration services that they offer to staff.

Hardware as service (haas)

Hardware-as-a-Service, or HaaS, is a new business model integrating a hardware purchase with a services model to deliver a seamless, end-to-end solution, which is constantly updated to give your staff the latest communication tools.  Although essentially a rental agreement, HaaS has additional dimensions that make it so much more. Hardware and software, installation, training, support, management; all can be rolled into a managed AV service with a flat, monthly fee over an agreed period. No up-front costs, but with the option to upgrade during the contract, if required, and to replace at the end of the period.

Benefits of Haas

  • Expert help and assistance
  • Accurate costs to aid planning and cashflow
  • Quickly implement a post-pandemic Adaptive workplace
  • Futureproof your AV
  • Creates a tax-deductible expense.  
  • Less hassle all round.  
  • Focus on your business
  • A viable alternative to borrowing.  
  • No need for capital investment.  
  • Boost morale
Ready to start your maintenance agreement? Speak to the team today!
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