Audio Visual Services | Maintenance

AV Support Solutions in Surrey & London

Once your audio visual or video conferencing installation is complete, we take pride in supporting our clients in the upkeep of their solutions with a range of maintenance and support packages. Taking pride in supporting the entire life cycle of your solution, we are here for peace of mind when you need us the most.

  • Planned Maintenance

    Updating software and firmware is often an important part of maintaining the life cycle of your audio visual or video conferencing solution. Included with our maintenance packages are annual site visits to carry out required updates. Within these site visits, we will assess the requirement to update any software and check for any issues, whilst also ensuring that the functionality of your product is still at its very best.

  • Reactive Maintenance

    Our experienced support engineers are on hand with a dedicated email and telephone support line so that in the event of a technical issue, we are there when you need us the very most. With the assurance of reactive callouts, you can rest in the knowledge that TEN Audio Visual are always there to provide on-going support as and when it is required.

  • Training and Support

    Before we leave site, we ensure you and your colleagues are fully trained in the use of your brand new solution. Should you experience any concerns later on, our dedicated customer support line is available for our technical engineer team to troubleshoot immediate issues over the phone.